Privacy Policy

When you register or use SJI services, we may collect information you provide directly to us, including your name, email address, telephone number, country and account information.

We may also collect information relating to your membership, referral network, product orders, payments, submitted payment receipts, commissions, withdrawal requests and qualification progress.

Certain technical information may also be processed when you use the website, such as information required for authentication, security and operation of the service.

We may use personal information to:

• Create and manage your SJI member account.
• Manage your membership status.
• Process and manage product orders.
• Verify payments and payment receipts.
• Operate the SJI referral program.
• Calculate eligible commissions and qualification progress.
• Process and review withdrawal requests.
• Provide customer and member support.
• Protect the platform against fraud and misuse.
• Maintain and improve the security of SJI services.
• Comply with applicable legal and regulatory obligations.

SJI maintains information necessary to operate its membership and referral system, including member numbers, referral codes, referring-member relationships and eligible referral activity.

This information may be used to determine referral relationships, calculate eligible commissions and assess qualification progress under applicable SJI programs.

When you place an order, SJI may process information about the products ordered, quantity, confirmed product price, delivery charges, insurance charges and order status.

Where payment by bank transfer is available, SJI may receive and store payment receipt information submitted for verification.

SJI does not require members to provide their online banking password through the website.

SJI uses technical and organisational measures intended to protect member information and restrict unauthorised access.

Members are responsible for protecting their login credentials and should not share their passwords with other people.

No internet-based system can guarantee absolute security, but SJI aims to use reasonable safeguards appropriate to the services provided.

Personal information may be made available to authorised SJI personnel where reasonably necessary to administer accounts, orders, payments, membership, commissions, withdrawals and customer support.

Information may also be processed by service providers used to operate the website and its supporting technology, subject to appropriate arrangements and applicable requirements.

SJI may disclose information where required by law, regulation, legal process or an authorised government or regulatory request.

Personal information may be retained for as long as reasonably necessary to provide SJI services, administer accounts and transactions, maintain business records, resolve disputes and satisfy applicable legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it is held.

Members should ensure that the personal information associated with their accounts remains accurate and current.

Subject to applicable law, you may contact SJI regarding access to, correction of, or questions concerning personal information held about you.

SJI may use account, transaction and technical information to investigate suspected fraud, account misuse, unauthorised activity or attempts to manipulate membership, referral, commission or payment systems.

Information may be retained where reasonably required to protect SJI, its members and its services.

SJI may use third-party technology and infrastructure providers to operate parts of its website and services.

Those providers may process information as necessary to provide their services and may have their own privacy and security obligations.

SJI may update this Privacy Policy from time to time to reflect changes to its services, business practices or applicable legal requirements.

The latest version may be published on the SJI website together with its updated date.

If you have questions about this Privacy Policy or the handling of your personal information, please contact Shine Jewel International through the official contact details provided on the website.